All Systems Operational
US Production Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
EU Production Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
Staging Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
AP Production Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US Production | API Uptime
Fetching
US Production | API Throughput
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EU Production | API Uptime
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EU Production | API Throughput
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Staging | API Uptime
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Staging | API Throughput
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Past Incidents
Jul 6, 2020

No incidents reported today.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020
US Production - degraded performance for some formula executions
Resolved - This incident has been resolved.
Jul 3, 19:55 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 3, 18:46 MDT
Identified - The cause of the issue has been identified and we are working on implementing a fix.
Jul 3, 16:56 MDT
Investigating - We are currently experiencing degraded performance for some formula executions with our US Production Environment and are actively working on restoring the environment.
Jul 3, 13:32 MDT
Jul 2, 2020

No incidents reported.

Jul 1, 2020
Staging Platform Latency
Resolved - This incident is now resolved.
Jul 1, 13:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 1, 10:23 MDT
Investigating - We are currently experiencing platform latency in US Staging, and are actively investigating.
Jul 1, 08:41 MDT
New Maintenance Windows as of July 1, 2020
Completed - The scheduled maintenance has been completed.
Jul 1, 00:02 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:02 MDT
Scheduled - Cloud Elements is updating their existing Maintenance windows as of July 1, 2020.
The new maintenance windows are as follows:

US Production | https://my.cloudelements.io/
Weekly from Saturday 12:00 to 14:00 UTC
Larger maintenance 4x/year from Saturday 12:00 to 16:00 UTC

EU Production | https://my.cloudelements.co.uk/
Weekly from Friday 22:00 to Saturday 00:00 UTC
Larger maintenance 4x/year from Friday 22:00 to Saturday 02:00 UTC

APAC Production | https://my.apac.cloudelements.io/
Weekly from Friday 12:00 to 14:00 UTC
Larger maintenance 4x/year from Friday 12:00 to 16:00 UTC
Jun 18, 11:51 MDT
Jun 30, 2020

No incidents reported.

Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020
Event performance degradation
Resolved - The issue with the performance degradation of events and formula execution processing has been confirmed as successfully resolved.
Jun 25, 12:08 MDT
Update - Issue has been resolved and we continue to monitor the performance of events and formula execution processing.
Jun 24, 23:33 MDT
Update - The issue with events performance degradation has been confirmed as resolved. We are monitoring formula execution performance to confirm.
Jun 24, 13:14 MDT
Update - We have determined that formula execution performance has also been affected and are continuing to monitor for any further issues.
Jun 24, 11:26 MDT
Monitoring - Starting from 5:30 AM UTC today/ Jun 23, 11 PM MT, we are experiencing events performance degradation in US Production. We have tentatively resolved the issue and are monitoring the results.
Jun 24, 04:25 MDT
Jun 24, 2020
Jun 23, 2020

No incidents reported.

Jun 22, 2020

No incidents reported.

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