All Systems Operational
US Production   Operational
EU Production   Operational
Staging   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled - Cloud Elements is updating their existing Maintenance windows as of August 1, 2018. The new maintenance windows are as follows:

US Production | https://my.cloudelements.io/
Weekly on Sundays from 4:00AM to 6:00AM UTC
Larger maintenance 4x/year on Sundays from 4:00AM to 8:00AM UTC

UK Production | https://my.cloudelements.co.uk/
Weekly on Fridays from 10:00PM until midnight UTC
Larger maintenance 4x/year from 10:00PM on Fridays until 2:00AM on Saturdays UTC
Jul 18, 13:27 MDT
US Production | API Uptime
Fetching
US Production | API Throughput
Fetching
EU Production | API Uptime
Fetching
EU Production | API Throughput
Fetching
Staging | API Uptime
Fetching
Staging | API Throughput
Fetching
Past Incidents
Sep 22, 2018

No incidents reported today.

Sep 21, 2018

No incidents reported.

Sep 20, 2018

No incidents reported.

Sep 19, 2018

No incidents reported.

Sep 18, 2018

No incidents reported.

Sep 17, 2018

No incidents reported.

Sep 16, 2018

No incidents reported.

Sep 15, 2018
Completed - The scheduled maintenance has been completed.
Sep 15, 23:04 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 22:04 MDT
Scheduled - Our window for this maintenance has moved to September 15, 2018 starting at 10:00 PM MDT. The anticipated down time for this maintenance remains the same as the prior update.
EU Production Maintenance Duration: 30-60 minutes
Sep 15, 22:03 MDT
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:01 MDT
Update - Our window for this maintenance has moved to September 14, 2018 starting at 10:00 PM MDT. The anticipated down time for this maintenance remains the same as the prior update.
US Production Maintenance Duration: 1-2 hours
Sep 7, 13:12 MDT
Update - Update on our estimated down time for this maintenance:
US Production: 95 minutes
Sep 6, 17:23 MDT
Scheduled - Notification of Service Unavailability - Database Upgrade- September 12th, 2018

Cloud Elements is committed to ensuring our customers are successful with our solutions portfolio, and this communication is to notify customers of upcoming down time.

Cloud Elements is conducting scheduled maintenance for platform enhancements and security patching which will cause temporary unavailability. More specifically, we are upgrading our PostgreSQL database environment to allow us to better support our customers, as well as mitigate some open source security vulnerabilities with the current version of PostgreSQL.

During the scheduled maintenance, some services will be unavailable.

Unavailable Services:
Element and Platform APIs - customer applications will receive a 503 HTTP response code for all element and platform APIs.
Element API example: GET /elements/api-v2/hubs/crm/contacts/{id}
Platform API example: GET /elements/api-v2/users/{userId}
Event Polling, Processing, and Notifications - will be offline during the scheduled maintenance, and resume with no loss of data, once maintenance is successfully completed, and all services are back online. Should expect delayed processing only.
Formula Executions - those triggered by events or cron triggers will be delayed, and played once all services are back online. Formula executions with manual triggers will return a 503 and should not be attempted during the scheduled maintenance window.
Bulk Processing and Callback - will resume once systems are back online. Manual triggers to start these processes, e.g., the POST /elements/api-v2/bulk/query API, should not be attempted during the scheduled maintenance window.
Graphical User Interface - both the legacy GUI, at https://console.cloud-elements.com or https://console.cloud-elements.co.uk, and current version of the GUI at https://my.cloudelements.io or https://my.cloudelements.co.uk will be unavailable during the scheduled maintenance window.


Available Services:
Event ingest - events received via webhooks from various service providers, e.g., Dropbox, box, etc. will be ingested and queued for processing during the scheduled maintenance period. Event processing and notifications for the queued events will resume after the maintenance is successfully completed.

Downtime:
Our estimated down time for September 12, 2018 starting 11:00 PM MDT:
US Production: 2-3 hours

Delays:
We expect that delays in event processing, and the ensuing backlog may take up to 24 hours to complete processing after the scheduled maintenance is completed.

Contact:
Please contact Support (support@cloud-elements.com) with any questions.
Aug 31, 16:21 MDT
Sep 14, 2018
Completed - The scheduled maintenance has been completed.
Sep 14, 23:01 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:01 MDT
Update - Our window for this maintenance has moved to September 14, 2018 starting at 10:00 PM MDT. The anticipated down time for this maintenance remains the same as the prior update.
EU Production Maintenance Duration: 30-60 minutes
Sep 7, 13:16 MDT
Update - Update on our estimated down time for this maintenance:
EU Production: 25 minutes
Sep 6, 17:25 MDT
Scheduled - Notification of Service Unavailability - Database Upgrade- September 12th, 2018

Cloud Elements is committed to ensuring our customers are successful with our solutions portfolio, and this communication is to notify customers of upcoming down time.

Cloud Elements is conducting scheduled maintenance for platform enhancements and security patching which will cause temporary unavailability. More specifically, we are upgrading our PostgreSQL database environment to allow us to better support our customers, as well as mitigate some open source security vulnerabilities with the current version of PostgreSQL.

During the scheduled maintenance, some services will be unavailable.

Unavailable Services:
Element and Platform APIs - customer applications will receive a 503 HTTP response code for all element and platform APIs.
Element API example: GET /elements/api-v2/hubs/crm/contacts/{id}
Platform API example: GET /elements/api-v2/users/{userId}
Event Polling, Processing, and Notifications - will be offline during the scheduled maintenance, and resume with no loss of data, once maintenance is successfully completed, and all services are back online. Should expect delayed processing only.
Formula Executions - those triggered by events or cron triggers will be delayed, and played once all services are back online. Formula executions with manual triggers will return a 503 and should not be attempted during the scheduled maintenance window.
Bulk Processing and Callback - will resume once systems are back online. Manual triggers to start these processes, e.g., the POST /elements/api-v2/bulk/query API, should not be attempted during the scheduled maintenance window.
Graphical User Interface - both the legacy GUI, at https://console.cloud-elements.com or https://console.cloud-elements.co.uk, and current version of the GUI at https://my.cloudelements.io or https://my.cloudelements.co.uk will be unavailable during the scheduled maintenance window.


Available Services:
Event ingest - events received via webhooks from various service providers, e.g., Dropbox, box, etc. will be ingested and queued for processing during the scheduled maintenance period. Event processing and notifications for the queued events will resume after the maintenance is successfully completed.

Downtime:
Our estimated down time for September 12, 2018 starting 11:00 PM MDT:
EU Production: 1-2 hours

Delays:
We expect that delays in event processing, and the ensuing backlog may take up to 24 hours to complete processing after the scheduled maintenance is completed.

Contact:
Please contact Support (support@cloud-elements.com) with any questions.
Aug 31, 16:31 MDT
Resolved - This incident has been resolved. All v3 formula executions initiated prior to this incident have resumed or have finished executing.
Sep 14, 13:33 MDT
Update - Our US Production environment seems to have returned to normal performance. We are continuing to process v3 formula executions that were initiated prior to the incident. We are continuing to monitor for any further issues.
Sep 14, 11:07 MDT
Monitoring - Polling and v3 formula executions are now operating properly. We are working to fulfill some items remaining in the queue for v3 formulas. Another update will be provided when that is complete.
Sep 14, 06:16 MDT
Investigating - Polling and v3 formula executions are experiencing degraded performance. We are investigating this issue.
Sep 14, 05:56 MDT
Sep 13, 2018
Resolved - This incident has been resolved.
Sep 13, 13:26 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 13, 11:15 MDT
Investigating - We are currently investigating issues with the our US Production servers.
Sep 13, 11:09 MDT
Sep 12, 2018

No incidents reported.

Sep 11, 2018

No incidents reported.

Sep 10, 2018

No incidents reported.

Sep 9, 2018

No incidents reported.

Sep 8, 2018

No incidents reported.