All Systems Operational
US Production Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
EU Production Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
Staging Operational
Elements Operational
Events Operational
Formulas Operational
Platform Operational
User Interface Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
EU Production: Database Maintenance Feb 7, 13:00-15:00 MST
We will be performing database maintenance in the EU Production environment. Customers in this environment will experience a brief disruption of service.
Posted on Jan 20, 10:23 MST
US Production: Database Maintenance Feb 8, 21:00-23:00 MST
We will be performing database maintenance in the US Production environment. Customers in this environment will experience a brief disruption of service.
Posted on Jan 20, 10:25 MST
System Metrics Month Week Day
US Production | API Uptime
Fetching
US Production | API Throughput
Fetching
EU Production | API Uptime
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EU Production | API Throughput
Fetching
Staging | API Uptime
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Staging | API Throughput
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Past Incidents
Jan 26, 2020

No incidents reported today.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020
Element Instance Data Corruption
Resolved - This incident has been resolved. Any customer specific issues will be worked on through support tickets.
Jan 16, 00:45 MST
Monitoring - Following the investigation made by our engineering team, we have identified that
only a small set of customers who were using custom and basic authentication type instances were impacted. We have updated the instances' configuration on all the affected instances and enabled them. We are monitoring the situation closely.
Jan 15, 09:38 MST
Update - We are continuing to work on a fix for this issue and there are a few steps left until the fix will be completed. The database has been restored, so the next step we will perform is to update the instances' configuration. We will keep you updated on the progress.
Jan 15, 04:21 MST
Identified - Cloud Elements has identified data corruption on several element instances in US Production, EU Production and Staging. We are actively working on a restore of the data for these affected instances and in the meantime, any affected instances may throw an error message during API calls and will not poll or receive events. After the restore of the data, instances will be restored but must be re-authenticated.

We will update the status page with current status at 10am UTC.
Jan 14, 20:58 MST
Jan 13, 2020

No incidents reported.

Jan 12, 2020

No incidents reported.

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