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US Production   Operational
EU Production   Operational
Staging   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
US Production | API Uptime
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Past Incidents
Dec 17, 2017

No incidents reported today.

Dec 16, 2017

No incidents reported.

Dec 15, 2017

No incidents reported.

Dec 14, 2017

No incidents reported.

Dec 13, 2017

No incidents reported.

Dec 12, 2017
Please note that we have identified a bug with the new Quickbooks Online SDK that causes an Internal Server Error instead of the correct error message when receiving any 4xx error from Quickbooks Online. We have reported the issue to Quickbooks and they are working on a resolution. In the meantime, if you do receive a 500 - Internal Server Error in your Quickbooks Online element, this is most likely caused by this bug and the true error may be a 4xx error. Try re-authenticating your instance to see if that resolves the issue.
Dec 12, 13:17 MST
Dec 11, 2017

No incidents reported.

Dec 10, 2017
Resolved - We have merged the necessary code into our production environment to fix this issue. Normal Quickbooks Online operations should be back to normal.
Dec 10, 17:33 MST
Identified - We have identified an issue where all Quickbooks Online integrations are experiencing problems. We have traced the issue to a compatibility issue with the SDK version Cloud Elements uses and the current Quickbooks Online server configuration. We are working to have the fix pushed to our production environment later today (Dec 10, 2017).
Dec 10, 10:16 MST
Dec 9, 2017
Completed - The scheduled maintenance has been completed.
Dec 9, 22:34 MST
Verifying - Verification is currently underway for the maintenance items.
Dec 9, 22:29 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 21:30 MST
Scheduled - We are planning general maintenance activities on our caching tier. There is no expected downtime or service disruption.
Dec 5, 15:07 MST
Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017

No incidents reported.

Dec 4, 2017

No incidents reported.

Dec 3, 2017

No incidents reported.